Terms & Conditions
Please read these Terms and Conditions (“Terms”) carefully before purchasing or using any products ("Product") sold by Tracking Collar (“Company”, “we”, “us”, or “our”).
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By purchasing or using the Product, you agree to be bound by these Terms.
1. Product Use
The Product is intended solely for tracking the location of domestic dogs via GPS technology. It is not a medical device or a substitute for responsible pet ownership.
You are responsible for ensuring the collar is fitted correctly and used in accordance with the included user manual and safety instructions.
2. Compatibility
The Product is compatible with most Apple and Android smartphones. Most features will only be available with either WiFi or GPS connection/signal.
3. No Subscription Required
The Product operates without a monthly or annual subscription. All core tracking features are accessible after a one-time purchase. Some optional features may require separate third-party services or apps.
4. GPS Accuracy
GPS signal quality may vary based on your environment, including buildings, terrain, or weather conditions. While the Product aims to provide real-time and accurate location data, we do not guarantee 100% accuracy in all conditions.
5. Limitation of Liability
We are not responsible for any harm, injury, or loss resulting from misuse, improper fit, device malfunction, or the user’s failure to monitor their pet. The user assumes full responsibility for the pet’s safety and the correct use of the Product.
To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of pet, emotional distress, or any economic loss.
6. Returns and Warranty
We offer a 30-day return policy for unused products or gently used products (no marks or blemishes) in their original packaging.
7. Privacy
Use of the Product may involve the collection of location data and device information. We are committed to protecting your privacy and comply with applicable data protection laws. Please refer to our Privacy Policy for more information.
8. Modifications to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website. Continued use of the Product after such changes constitutes acceptance of the revised Terms.
9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from the use of the Product shall be subject to the exclusive jurisdiction of the courts in England and Wales, although customers must ensure Tracking Collar are contacted in respect of any disputes to attempt resolution without the need for formal proceedings.